COVID-19: What you need to know 

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Sunday, 10th May

GENERAL UPDATE (ENGLISH SITES) – OWNERS AND HOLIDAY BOOKINGS

Prime Minister Boris Johnson today announced the Country’s latest lockdown position.

There have been some changes to exercise rules and more people are being actively encouraged to return to work. Further measures have also been outlined subject to a number of strict conditions being met and maintained over the coming weeks and months.

Mr Johnson also made it clear “this is not the time to end the lockdown altogether”. There has been no change in the decision to close a number of venues in the hospitality sector, including holiday parks.

HOLIDAY BOOKINGS

As a result of the lockdown extension in Wales, we can confirm that any holiday bookings which are due to commence on or before 28th May 2020  can now be deferred to a later date with no additional fees (up to the value of the existing booking).

In order to help give holiday makers something to look forward to, and to put a smile on many faces… we can also announce our 2021 holidays are now available and at 2020 prices!! We will, of course, also be honouring full refunds between now and 28th May 2020 in the unlikely event a replacement date cannot be arranged.

We understand how disappointing this is for you all and we’re really looking forward to helping you take that well-deserved break once the lockdown is lifted and holiday parks reopen. Rest assured that our friendly team are on hand to help you find your perfect dates. Feel free to call them on 01745 362020 to discuss your perfect break.

OWNERS

Due to the park’s continued closure, we are unable to allow any owners to visit their caravan or lodge until at least 28th May 2020. We realise this will be disappointing news, but we hope you understand why it is necessary. We’re thankful and indeed grateful for your continued patience, understanding, kind words and support.

Our grounds team are working hard to maintain all areas of each park during lockdown, security team members are patrolling all areas of each park daily and our friendly call centre team are assisting with a large number of queries between 10am to 4pm, 7 days a week. We are extremely proud of all their efforts during this very difficult and worrying situation and hope you’ll join us in thanking them for everything they’re contributing.

Further information will be provided on our website and Facebook pages as soon as it is available. Please like and follow our Facebook pages to ensure you receive any updates we add. If you would like to check your current contact details are on our system, please call our friendly team on 01745 362020 or email us at [email protected]

We wish everyone well and hope to see you all back on site as soon as possible!

Until then, stay home and stay safe!
Lyons Holiday Parks.

 

Sunday, 10th May

GENERAL UPDATE (WELSH SITES) – OWNERS AND HOLIDAY BOOKINGS

An announcement has been made by Mark Drakeford, First Minister for Wales on 8th May 2020 regarding the Country’s latest lockdown position.

There have been modest changes to exercise rules and the opening of garden centres, recycling facilities and tips.

The decision has also been taken to further extend the lockdown currently in place throughout Wales by three weeks, with the next review due on 28th May 2020.

HOLIDAY BOOKINGS

As a result of the lockdown extension in Wales, we can confirm that any holiday bookings which are due to commence on or before 28th May 2020  can now be deferred to a later date with no additional fees (up to the value of the existing booking).

In order to help give holiday makers something to look forward to, and to put a smile on many faces… we can also announce our 2021 holidays are now available and at 2020 prices!! We will, of course, also be honouring full refunds between now and 28th May 2020 in the unlikely event a replacement date cannot be arranged.

We understand how disappointing this is for you all and we’re really looking forward to helping you take that well-deserved break once the lockdown is lifted and holiday parks reopen. Rest assured that our friendly team are on hand to help you find your perfect dates. Feel free to call them on 01745 362020 to discuss your perfect break.

OWNERS

Due to the park’s continued closure, we are unable to allow any owners to visit their caravan or lodge until at least 28th May 2020. We realise this will be disappointing news, but we hope you understand why it is necessary. We’re thankful and indeed grateful for your continued patience, understanding, kind words and support.

Our grounds team are working hard to maintain all areas of each park during lockdown, security team members are patrolling all areas of each park daily and our friendly call centre team are assisting with a large number of queries between 10am to 4pm, 7 days a week. We are extremely proud of all their efforts during this very difficult and worrying situation and hope you’ll join us in thanking them for everything they’re contributing.

Further information will be provided on our website and Facebook pages as soon as it is available. Please like and follow our Facebook pages to ensure you receive any updates we add. If you would like to check your current contact details are on our system, please call our friendly team on 01745 362020 or email us at [email protected]

We wish everyone well and hope to see you all back on site as soon as possible!

Until then, stay home and stay safe!
Lyons Holiday Parks.

 

Friday, 24th April

OWNER UPDATE – SITE FEES

Dear owner,

The last few weeks have been extremely difficult for many businesses across many sectors. Lyons Holiday parks have found themselves deeply in unfamiliar territory, trying to manage a situation that is ever changing. During this time our primary focus has been the health, safety and well-being of all owners, holiday makers and team members whilst following all guidance and instruction provided by UK and Welsh government.

On 23rd March 2020 we were instructed by UK government to close all sites. A very small number of extremely vulnerable owners and keyworkers have been able to remain with the permission of local authorities.

A number of team members have remained at work in order to ensure the security, maintenance, infrastructure and administration of our sites are maintained. This includes an emergency call centre which we have set up, in part, to ensure people could contact us with queries and to request their caravans were disconnected if required.

There are many costs which the company bears during the course of any given year, most of which are fixed or on contact term commitments and therefore cannot simply be cancelled due to the current circumstances. We have a number of revenue streams which contribute toward such costs, such as site fees and food and beverage income. As you are aware, any income from our bars and restaurants has now stopped following the UK government’s decision to close all such venues.

With regards to site fees, it must be stressed that this charge exists to part-cover a number of costs and services which are provided both at park level and head office. They are not based or dependant on usage.

Whilst it must be recognised that Lyons Holiday Parks are under no obligation to reimburse site fees, we would never treat our owners with such contempt. The company have operated for over 90 years as an independent family owned business and part of this is down to your loyalty and commitment to us year on year. It is because of this the Lyons-Mound family have made it very clear their intention to give something back in order to ease the financial burden as much as practically possible.

We would therefore like to announce that a part-credit will be given to all owners (including seasonal tourers) who have been left unable to attend their holiday home during the lockdown period. This is subject to previous years fees being up to date and will be added to your owner account. It can be used towards current/future site fees and/or utility charges. The exact amount is currently being calculated and will be communicated at a later date.

Furthermore, we are committing to a group wide site fee freeze for our 2021 season. Our intention is not to simply recoup the credit from our loyal owners, but instead to ease the financial burden as previously mentioned.

Finally we would like to remind all owners of our Direct Debit facility. We are happy to discuss any payment difficulties owners may be finding themselves in and can offer payment plans in exceptional circumstances to help you during this very difficult time. Please contact us on 01745 362020 for more information.

We would like to take this opportunity to thank our owners for their patience, understanding and compassion. You are all valued members of the Lyons family and we very much look forward to seeing everyone as soon as government permissions allow.

In the meantime please stay safe, stay at home and save lives.

Wishing you all the best of health

Lyons Holiday Parks


Friday, 17th April 

 
GENERAL UPDATE: LOCKDOWN EXTENSION

Last night the government provided an update regarding the current lockdown. They have announced an extension of at least three weeks in order to further prevent the contraction and spread of COVID-19.

Holiday Bookings:
As a result of this announcement we can confirm that any holiday bookings which are due to commence on or before 8th May 2020 can now be deferred to a later date with no additional fees (up to the value of the existing booking). We will also be honouring full refunds between now and 8th May 2020 in the event a replacement date cannot be arranged. It goes without saying we’re all looking forward to taking a well-deserved break once the lockdown is lifted and holiday parks reopen and our friendly team are on hand to help you find the perfect dates.

We would request that guests wishing to delay or cancel bookings within this timeframe contact us on 01745 362020 or email us at [email protected]

Any holiday bookings due to commence after 8th May 2020 are subject to our normal booking policies.

Owners:
We would once again like to extend our thanks to our owners for their understanding during this difficult time. This is certainly not a position we expected to be in and we really miss you all!

All our sites are now closed as per government instructions.  This is a situation outside of our control and you will have noted is being taken as an extremely important step towards the control of COVID-19, a global pandemic. Those who have remained on site are either key workers or have been classed as extremely vulnerable by local authorities.

No person should now travel anywhere unless for essential reasons. We have been advised by Welsh and UK government that travelling to a second home is deemed non-essential. As a result we cannot allow anyone else onto site until further instructed.

We will be making a further announcement on site fees imminently and appreciate your patience at this time.

Updates will continue via our Facebook pages and our dedicated webpage, https://www.lyonsholidayparks.co.uk/coronavirus-update/. We would encourage everyone to keep themselves informed of any developments. If you would like to subscribe to our email updates, please contact our friendly team on 01745 362020.

We wish everyone well and hope to see you all back on site as soon as possible!

Until then, stay safe!
Lyons Holiday Parks.

Tuesday, 14th April

 

OWNER UPDATE – SITE FEES DURING COVID-19

We have received a number of questions via social media and our telephone call centre regarding site fee reductions and refunds.

At this time, the full financial impact of this situation cannot be assessed. There are a number of factors which need considering in order for us to make a fair assessment, including advice and guidance from UK government who directed us to close all parks.

Once we have collected enough relevant information from UK government to provide an informed response, we will of course update all owners. Until this time, we wish everyone the best of health during this difficult time and thank you for your continued support.

Lyons Holiday Parks

 

Monday, 13th April

 

HOLIDAY MAKER UPDATE: MAY 2020 HOLIDAY BOOKINGS

We have received a number of queries regarding holidays due to commence in May. Please note we are currently awaiting an update from the government regarding an extension on the current lockdown they’ve imposed.

It would be premature this early into April to issue advice on the cancellation of May holidays without such information. We are hoping to provide a further update on Friday 17th April.

Any guests who wish to re-arrange their upcoming May holiday can do so with no additional fees, up to the value of their existing booking. Anyone wishing to cancel during this time can do so in line with our normal cancellation policy.

We would like to thank all guests we’ve spoken with to date for their patience and understanding. We look forward to seeing you all once we’re able to welcome you at our parks.

Lyons Holiday Parks

 

Monday, 6th April

 

UPDATE - OWNERS

As you are all aware, recent government guidelines instructed all caravan parks to close in response to the Coronavirus pandemic. A small number of exceptions were made where people were unable to leave due to being extremely vulnerable or if they were a key worker. These exceptions have been allowed, and in most cases were requested by our local Councils.Anyone who has now left site must not return under any circumstances. This has been the very clear message given by the UK government.

In order for us to return to normal as soon as possible, we must follow the instructions given. Those who choose to disregard these instructions and travel unnecessarily will be refused access to site. Anyone refusing to leave will be reported for unnecessary travel. We are very much looking forward to reopening our sites when we are given permission to do so.Please stay safe, please stay at home.

Thank you.
Lyons Holiday Parks

 

Tuesday, 24th March 2020

 

GENERAL UPDATE - 24th March 2020

Today has been an extremely difficult day for many of our owners, guests and staff. Our instructions from the Welsh Government are that all caravan parks are closed until further notice. Further details can be found via the following link: https://gov.wales/full-guidance-staying-home-and-away-others.

 
Despite the huge challenges, we have been left overwhelmed by the response from our customers. The level of understanding has been nothing short of phenomenal.
 
Most owners and guests should have now returned home, and we would like to thank them again for their support. Any owners who are yet to travel back to their primary address should aim to make the journey first thing tomorrow.
 
In order to provide some peace of mind, please note the following answers to key questions we have been asked:
 
Q. Will my electric be left on whilst I’m away from site?
A. Yes, no services will be restricted during this time.
 
Q. Are security still working following the governments advice to stay at home on 23rd March?
A. Absolutely. We have been informed that our security team are essential workers, and can continue working as long as the social distancing guidelines are being followed. Please rest assured, they are actively patrolling all sites and CCTV to keep everywhere safe and secure.
 
Q. I’m a keyworker, can I stay on site?
A. We are more than happy to help all keyworkers who are helping us all stay safe during this pandemic. Any NHS staff and care home support workers are able to remain on site whilst they work in the area. We would be grateful if these incredible people could contact our friendly team on 01745 362020 so we may collect some information.
 
Lyons Holiday Parks would like to once again extend their thanks to everyone helping us adhere to government guidelines, and we cannot wait to welcome you all back on park at the earliest opportunity.
 
Please stay safe, please stay at home until otherwise instructed.
 
Further updates can be found via the following links:

Monday, 23rd March 2020

 

URGENT UPDATE - ALL OWNERS AND GUESTS

Following the Government’s announcement this evening, it follows that the country has been placed on lock down in order to fight the COVID-19 pandemic.In order to comply with the Government’s directive, all owners and visitors must return immediately to their principal homes in order to prevent further spread of the virus.

No doubt, this is a decision the Government has not taken lightly; although we are sure you will all agree that we must all do our part to assist in the fight against this virus, even if this means leaving the Parks in the short term.

Please rest assured Lyons Holiday Parks will continue to monitor the situation on a daily basis and as soon as it is deemed safe for owners and visitors to return, then Lyons Holiday Parks will issue a further statement in this respect.

In the meantime, Lyons Holiday Parks will issue weekly updates to keep you informed of the position.Any holidaymakers due to arrive at any park in the foreseeable future are advised to contact our customer service team on 01745 362020 or email [email protected]. Any bookings deferred to a later date will not incur any additional booking fees (up to the value of the original booking.

 

Monday, 23rd March 2020

 

URGENT UPDATE – HOLIDAY MAKERS

We are aware that many people are becoming increasingly concerned with regards to their upcoming holidays given the recent Coronavirus (COVID-19) outbreak.

Lyons Holiday Parks are continuing to monitor advice given by the UK government and NHS in order to protect the health and wellbeing of everyone concerned. The company understand that many people still wish to spend time in holiday homes, whilst adhering to the ongoing guidelines
Following recent board discussions, we can confirm that all sites will be closing to holiday makers on Tuesday 24th March 2020 . Understandably some will be disappointed that we have chosen this course of action, however we are confident everyone is in agreement this is the right step to take in order to interrupt the spread of COVID-19 and decrease the burden on our local health authorities. We hope it will be a short term closure and that everyone can soon return to enjoying all of the facilities Lyons Holiday Parks have available.

At this time, the closure will run until 30th April 2020. This timeframe may be reduced if relevant advice permits and similarly may be extended should the situation remain.
For any guests due to join us for a holiday during this period, we are offering a deferment with no additional fees (up to the value of the existing booking). We know guests will be looking forward to a well-deserved break once the worst has passed! For any guest wishing to cancel their holiday booking, we can offer a full refund on any breaks due to begin between 24th March 2020 and 30th April 2020.

We would request that guests wishing to delay or cancel bookings within this timeframe contact us on 01745 342 264 or email us at [email protected]
Updates will continue via our Facebook pages and our dedicated webpage, https://www.lyonsholidayparks.co.uk/coronavirus-update/, and we would encourage everyone to keep themselves informed of any developments. If you would like to subscribe to our email updates, please contact our friendly team on 01745 362020.

We wish everyone well and hope to see you all back on site as soon as possible!

Until then, stay safe!

Lyons Holiday Parks.

Saturday, 21st march 2020

 

CHILDREN AND SOCIAL DISTANCING

The sun is shining and the schools have broken up, but in the interest of all our owners, guests and staff, we would ask you to ensure that UK government guidance on social distancing is being followed by you and your children. Children do not understand the risks of playing closely, and therefore we are asking parents and guardians to help us keep the risk of contracting and/or spreading COVID-19 as low as possible by keeping them under constant supervision.

The health and well-being of our owners, guests and staff are of paramount importance to us, and therefore will cannot allow any guest to self-isolate if they are displaying symptoms of COVID-19. Any guests that may find it difficult to return home without using public transport or friends should consider vacating their caravan now whilst they are able to utilise such services.

If you believe anyone on site is currently self-isolating, we would ask you to report it to us by calling our friendly team on 01745 362020. Whilst we are following the current guidance on social distancing, we would also ask you to call the office with any day to day enquires rather than visiting in person. This includes gas bottle requests and fault reporting.

Please visit the following link to find out the latest on social distancing and other safeguards we are required to follow: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please visit the NHS website for the most accurate information on symptoms, prevention and treatment: https://www.nhs.uk/conditions/coronavirus-covid-19/

We need to pay extra attention during this time in order to help each other enjoy their caravans in a safe and secure environment.

Please note: As you may expect, we are receiving a high volume of enquiries and appreciate your patience at this time.

 

Thursday, 19th March 2020

 

Q&A

 

Q. Are your parks open?

A. Yes, at this time the parks are all open for the entire 2020 season in order to allow guests and owners a place to enjoy themselves during this unsettling time. All of our accommodation availability remains unchanged. Our accommodation options continue to operate as normal and our on-park shops will remain open for guests to use. Our parks are located in beautiful locations, from the sea front to the heart of the countryside; providing guests with the opportunity to enjoy the fresh air whilst they holiday with us. We also have some fantastic offers at the moment which can be found online at: www.lyonsholidayparks.co.uk or by calling 01745 362 020.

 

Q. What precautions are Lyons Holiday Parks taking during this time?

A. Here at Lyons Holiday Parks, we take the welfare of our holidaymakers, owners and staff very seriously. For our most up to date statement regarding our position please visit https://www.lyonsholidayparks.co.uk/coronavirus-update/

 

Q. Why are you open? Why not just close to be safe?

A. We are closely monitoring the situation on a daily basis. At this time we are satisfied that by following the UK government and NHS guidelines, we can continue to provide a safe environment for guests and owners wishing to find some enjoyment during these unsettling times. We have taken a number of steps to minimise the risk of anyone contracting and/or spreading the Coronavirus (COVID-19). You can follow our updates via our website as well as our Facebook pages.

 

Q. I want to book for later in the year, but what if I need to amend it?

A. If you want to book, please do so! We look forward to seeing all of this seasons guests enjoy our parks. We’ve even altered our booking terms and conditions until further notice to ensure there are no additional booking fees for any date changes required.

 

Q. Who do I contact about my existing booking?

A. If you have any concerns regarding your booking, please ring 01745 362 020 and our friendly team will be able to help put your mind at rest. We have also updated our cancellation policy until further notice in response to the current situation. Details can be found by visiting the following link: https://www.lyonsholidayparks.co.uk/coronavirus-update/

 

Q. Are all park facilities open?

A. Due to recent UK government advice and NHS guidelines, we have restricted certain facilities on our parks. This includes the closure of all restaurants & cafes, bars & show bars, arcades, swimming pools, gymnasiums and spas. This decision has been made in order to protect the health and welfare of our guests, owners and staff and follows advice on social distancing. You can find regular updates regarding the availability of our facilities via our Facebook pages, website and email (if you are subscribed). If you wish to subscribe to our emails, please call us on 01745 362 020 and we can add your details to our system.

 

Q. Can I self-isolate on park?

A. Unfortunately not. All of our parks are classed as holiday sites and are not residential. All owners are required to have a permanent residence as per our Pitch Licence Agreement. If you or any family member staying on site are displaying symptoms, you are required to return home in order to self-isolate as per the current guidelines. We must insist that any guests and/or owners refrain from visiting any parks for the relevant period of time should they present any symptoms or if they have recently returned from any affected area abroad.

 

Q. What if I develop symptoms and cannot return home due to lack of transport?

A. Whilst we appreciate there are many factors which may cause difficulty to some of our guests and owners, we must ensure the safety of everyone at our parks. If you are having trouble making your way home, we would ask you to contact our friendly team on 01745 362020. We will do all we can to assist you in finding suitable travel arrangements back to a suitable self-isolation location.

 

Q. If you won’t allow me on site whilst I self-isolate, can I receive a refund on my site-fees?

A. If you find yourself in the unfortunate position of needing to self-isolate, we recommend you speak with your home insurance provider or, if appropriate, your travel insurer. Lyons Holiday Parks are unfortunately unable to reimburse any site fees due to illness. The primary reason for this is that your site fees are paid in return for Lyons Holiday Parks providing a service. Regrettably, if an owner cannot enjoy the service due, for example, to that owner displaying COVID-19 symptoms, it follows that Lyons Holiday Parks will still need to provide the service to the other owners or visitors to the Parks.

 

Q. What if I’m over 70 and need to self-isolate as a precaution only?

A. We require any guest or owner, regardless of age or reason, to vacate their van and site in order to self-isolate. There are no exceptions to this unfortunately.

 

If you have any further questions, please call us on 01745 362020 or email [email protected]

 

Please note: As you may expect, we are receiving a high volume of enquiries and appreciate your patience at this time.

 

Wednesday, 18th March 2020

 

SWIMMING POOLS CLOSURE

Lyons Holiday Parks Limited have regrettably had to take the decision to close the swimming pools on its Parks. This decision has not been taken lightly; however, it is a necessary step that has had to be taken in order to promote the Government’s guidance to reduce all unnecessary gatherings in an attempt to stem the flow of COVID-19.

Please rest assured Lyons Holiday Parks Limited will continue to monitor the situation so that the swimming pools can be re-opened at the earliest opportunity.

Lyons Holiday Parks Limited thanks you for your co-operation and understanding at this very difficult time.

 

SELF ISOLATION

Lyons Holiday Parks Limited will not allow owners or visitors to the Park to remain in a caravan as part of any form of self-isolation.

Please note any form of self-isolation must take place in the owners or visitors’ own homes.

The Park is meant for owners and visitors to use for holiday purposes. It is not fair to other owners or visitors if people selfishly try to self-isolate in a caravan.

The Park needs to be an area where owners and visitors can come to hopefully escape COVID-19 rather than be exposed to even greater prospects of contracting the virus.

This request must be complied with; there will be no exceptions.

Please note that any attempt to self-isolate in a caravan will be taken by Lyons Holiday Parks Limited as a breach of your pitch licence agreement.

For any further guidance on self-isolation please see the advice as provided by the Government by accessing the following link;

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Thursday, 17th March 2020

 

HERE AT LYONS HOLIDAY PARKS THE WELFARE OF ALL OWNERS HOLIDAYMAKERS AND STAFF IS OUR NUMBER ONE PRIORITY.

 

We understand and appreciate that there is a feeling of uncertainty, given the situation around Coronavirus (COVID-19).

There are currently no confirmed cases of COVID-19 at any of our parks. We remain open in order to provide enjoyment to our usual high standards in customer service and care. We will continue to provide updates should the situation change at any of our parks, or should changes occur to any future holiday bookings.

 

Holiday enjoyment is not on hold

Despite the current situation we aim to deliver fun filled holidays.

If you are due to arrive at one of our parks for a holiday any time soon, we would like to reassure you that all members of staff are taking actions to ensure that the risk to our guests, owners and staff is minimised.

We have increased our cleaning schedule to include regular disinfection of frequently touched surfaces including but not exclusive to; arcade machines, reception and bar counters, door handles and access keypads.

Each member of our team has received comprehensive guidance on keeping our guests, owners and team as safe as possible during this period. Posters detailing this advice are displayed in all areas where staff work.

We are doing our best to ensure that every visitor to any of our parks understands how we can all work as a team to reduce the risk of contracting and/or spreading COVID-19. You will see posters around our parks reiterating NHS advice on how to prevent the contracting and/or spreading of the virus. Please visit the government website for the latest advice. A link can be found later in this article.

 

Protecting yourself and your family

We would like to suggest that all visitors to our parks follow the advice, as recommended by the NHS. This includes but is not exclusive to; regularly washing hands for 20 seconds, covering your mouth and nose with a tissue or sleeve when you cough or sneeze and avoiding close contact with people who are unwell.

Please visit the NHS website for the most accurate information on symptoms, prevention and treatment: https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Don’t worry about your booking

Due to the unique circumstances we have decided to make adjustments to our booking policy until further notice to give you peace of mind that your booking is in safe hands:

-         Existing Reservations: All reservations scheduled for arrival before 30th April 2020 can be changed at no additional cost, (up to the value of the existing booking). This may be done up to 72 hours before your scheduled arrival.

-         New Reservations: All reservations booked between today, (16th March 2020), and 30th April 2020 can be amended at no additional cost, (up to the value of the existing booking). This may be done up to 72 hours before your scheduled arrival.

If you would like to make an amendment to a booking, please call: 01745 342 264.

 

Further information

We would advise you check the GOV.UK website for the most up-to-date and accurate information. Please be aware that the advice from the UK government is constantly changing and we urge you to check their website regularly to ensure you are exercising the correct information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Please visit the NHS website for the most accurate information on symptoms, prevention and treatment: https://www.nhs.uk/conditions/coronavirus-covid-19/