Chat with us, powered by LiveChat

Holiday Cancellation Policy

Version 1, last modified 1st January 2015

It may be necessary to cancel your holiday due to illness, accident or change of circumstances. Please note that if you have made a newspaper promotional booking and you choose to cancel your holiday no refund will be made.

As soon as you know you need to cancel, call the park directly or confirm the cancellation in writing to Bookings Department, Lyons Holiday Parks Head Office, Coast Road, Rhyl, LL18 3UU. The letter must be signed by the person who made the booking (lead guest). Cancellation charges are calculated as follows from the date your written instructions are received.

Length of TimeCancellation Charge
30 days or moreDeposit only
22-29 days30% of holiday cost*
15-21 days50% of holiday cost*
14 days or less100% of holiday cost*

*including deposit

If you have not arrived by 9am on the morning after your holiday was due to commence or contacted the Park concerned to confirm when you will arrive, except in exceptional circumstances, we will assume that the break is cancelled and the total holiday cost will be charged.

To view our standard Holiday Terms and Conditions, click here.